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Out of Hours
Gwent Out of Hours - 01633 744285.  For emergencies only: to be used when you cannot wait to see your own GP the next working day. The on-call doctor will return your call to assess your need from the service.  Should you be visited at home please identify your house by switching on your outside light or keeping an eye out for the medic car.

A minimum of 48 hours notice is required to issue repeat prescriptions and must be received in writing. Tick the items you require on the repeat prescription counter-foil and drop it in the box found on the surgery wall near the main entrance. You may also drop your repeat into your local pharmacy but this may take longer to issue.  Please note we do not take requests for repeat medication by telephone.



A complaints procedure is in place, which is derived from the NHS Complaints Procedure. Please submit your complaint in letter form addresses to the Practice Manager at either site.  You may also prefer to email your complaint directly to

You can be assured your concerns will be dealt with professionally and promptly. Genuine complaints help us to improve on your care.

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