As a patient of this Practice you are entitled to:
- Be treated courteously and guaranteed confidentiality at all times.
- Receive a clear explanation of the treatment you are offered.
- Respect for your religious and cultural beliefs
- Access to your medical records (subject to legal limitations)
- Be seen within 30 minutes of your appointment time. If you cannot be seen for any reason, a clear explanation will be given.
- Have access to the Dr rapidly in the event of an extreme emergency. You may have to wait longer however, without a booked appointment.
- A general Health Check when you register with the Practice.
- Be offered advice on healthy lifestyle
- Be referred to a Consultant when the Dr decides it is necessary. You may also be referred for a second opinion if both you and the Dr feel it necessary.
- Make constructive comments, complaints or suggestions, which will be heard in private by the Practice Manager or Complaints Administrator.
- Be reviewed at intervals if taking regular medication. Repeat prescriptions will be available within 48 hours of their request.
- Freely available Health Education Leaflets.