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Out of Hours
Gwent Out of Hours - 111.  For emergencies only: to be used when you cannot wait to see your own GP the next working day. The on-call doctor will return your call to assess your need from the service.  Should you be visited at home please identify your house by switching on your outside light or keeping an eye out for the medic car.

A minimum of 48 hours notice is required to issue repeat prescriptions and must be received in writing. Tick the items you require on the repeat prescription counter-foil and drop it in the box found on the surgery wall near the main entrance. You may also drop your repeat into your local pharmacy but this may take longer to issue.  Please note we do not take requests for repeat medication by telephone.


Practice Responsibilities

As a patient of this Practice you are entitled to:

  • Be treated courteously and guaranteed confidentiality at all times.
  • Receive a clear explanation of the treatment you are offered.
  • Respect for your religious and cultural beliefs
  • Access to your medical records (subject to legal limitations)
  • Be seen within 30 minutes of your appointment time. If you cannot be seen for any reason, a clear explanation will be given.
  • Have access to the Dr rapidly in the event of an extreme emergency. You may have to wait longer however, without a booked appointment.
  • A general Health Check when you register with the Practice.
  • Be offered advice on healthy lifestyle
  • Be referred to a Consultant when the Dr decides it is necessary. You may also be referred for a second opinion if both you and the Dr feel it necessary.
  • Make constructive comments, complaints or suggestions, which will be heard in private by the Practice Manager or Complaints Administrator.
  • Be reviewed at intervals if taking regular medication. Repeat prescriptions will be available within 48 hours of their request.
  • Freely available Health Education Leaflets.

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